FAQ Section

Display frequently asked questions in an expandable accordion format.

Adding the Section

1. Open the theme editor
2. Click Add section
3. Select FAQ

Layout Options

Desktop Columns

Choose how many columns on desktop:

• 1 column - Full width questions
• 2 columns - Questions side by side
• 3 columns - Compact grid layout

All layouts collapse to single column on mobile.

Header Content

Add optional header content above the FAQ:

Subheading

Introductory text like "Support" or "Help Center"

Heading

Main title, e.g., "Frequently Asked Questions"

Text

Brief intro paragraph if needed.

Adding FAQ Items

Creating Questions

1. Click Add block
2. Select FAQ item
3. Enter the question
4. Enter the answer

Question Field

Write the question as customers would ask it:

• "How long does shipping take?"
• "What is your return policy?"
• "Do you offer gift wrapping?"

Answer Field

Provide the complete answer:

• Supports rich text formatting
• Include links where helpful
• Keep answers concise but complete

How the Accordion Works

1. Questions display with expand/collapse indicator
2. Click a question to expand the answer
3. Click again to collapse
4. Multiple questions can be open simultaneously

Organization Tips

Group Related Questions

If using multiple columns, organize logically:

• Column 1: Shipping questions
• Column 2: Return questions
• Column 3: Product questions

Order by Importance

Place most common questions first:

1. Most frequently asked
2. Pre-purchase concerns
3. Post-purchase questions

Color Scheme

Apply a color scheme for:

• Background color
• Question text color
• Answer text color
• Divider lines

Use Cases

Pre-Purchase FAQ

• Sizing and fit questions
• Material information
• Shipping times and costs
• Payment options

Post-Purchase FAQ

• Order tracking
• Return process
• Exchanges
• Customer support contact

Product-Specific FAQ

• Care instructions
• Warranty information
• Compatibility questions

Best Practices

Writing Questions

• Use natural language
• Start with question words (How, What, When, Where, Why)
• Keep questions concise

Writing Answers

• Answer directly, then provide details
• Use bullet points for multiple steps
• Include relevant links
• Keep under 100 words when possible

Quantity

• 6-12 questions is typical
• More questions may need multiple FAQ sections
• Consider search if you have 20+ FAQs

SEO Benefits

FAQ sections can improve search visibility:

• Questions may appear in Google's FAQ snippets
• Addresses common search queries
• Improves page content relevance